Privacy Policy

1. Introduction

Sendly ("we", "us", "our") is operated by Sendly Technologies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our email marketing platform.

Contact: legal@hellosendly.com
Address: 6 Ilupeju Road, Oluyole Sharp Corner, Ibadan, Nigeria

2. Information We Collect

Account Information

When you create an account, we collect your email address, business name, and billing information (processed securely via Paystack).

Usage Data

We automatically collect information about how you use Sendly, including pages visited, features used, emails sent, and performance metrics.

Database Connection Data

When you connect your database, Sendly reads customer data (names, emails, segments) in read-only mode. We do not store copies of your database — queries are executed in real-time.

Cookies

We use essential cookies for authentication (session cookies) and analytics cookies to understand usage patterns. You can disable non-essential cookies in your browser settings.

3. How We Use Your Information

• To provide and maintain the Sendly platform
• To process your email campaigns and automations
• To handle billing and subscription management
• To send you service-related communications
• To improve our platform based on usage patterns
• To prevent fraud and ensure platform security

4. Data Sharing

We share data only with service providers necessary to operate Sendly:

• Resend — email delivery infrastructure
• Paystack — payment processing (Naira billing)
• Microsoft Azure — cloud hosting and storage
• Termii — SMS delivery (Growth/Business plans)

We never sell your personal data or your customers' data to third parties.

5. Data Protection Compliance

Sendly complies with the Nigerian Data Protection Regulation (NDPR), the Ghana Data Protection Act, and the South Africa POPIA. We implement appropriate technical and organizational measures to protect personal data.

6. Data Retention

We retain your account data for the duration of your subscription. After account deletion, data is retained for 30 days (recovery period), then permanently deleted. Email logs and analytics are retained for 12 months.

7. Your Rights

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Export your data (data portability)
• Withdraw consent for non-essential processing

To exercise these rights, contact legal@hellosendly.com.

8. Children's Privacy

Sendly is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

9. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via email or a prominent notice on our platform.

10. Contact

For privacy-related inquiries:
Email: legal@hellosendly.com
Sendly Technologies, 6 Ilupeju Road, Oluyole Sharp Corner, Ibadan, Nigeria